Refund Policy
Draft · Last updated November 9, 2026
Who processes your payment
Our order process is conducted by our online reseller Dodo Payments, which is the Merchant of Record for all our orders. Dodo Payments handles payment, tax, invoices and refund requests. If we accept payments through another provider in the future, this page will say so.
14-day refund
You can request a full refund within 14 days of your first payment for a plan, or within 14 days of a renewal charge, for any reason. Yearly plans are covered by the same 14-day window from the date of the charge.
How to request a refund
- Open Settings → Billing → Manage subscription and use the Dodo Payments customer portal, or reply to your Dodo Payments receipt email, or
- Email us at the contact address shown in the app with the email address on your account.
Approved refunds go back to the original payment method. Your bank may take 5–10 business days to show it.
Cancelling
You can cancel any time in Settings → Billing. Cancelling stops future renewals; you keep your plan until the end of the period you already paid for. Cancelling by itself is not a refund — request one as above if you are within 14 days.
Abuse
We may decline refunds where there is clear evidence of abuse, such as repeated refund-and-resubscribe cycles or using a plan's full allowance and then requesting a refund. This does not limit any rights you have under the consumer law of your country.
Free credits
Free-plan allowances and invite bonus credits have no cash value and cannot be refunded or exchanged for money.